Working with us

1st Touch transforms the way social housing organisations work by making their mobile workforces more efficient.

Starting your journey with 1st Touch is simple. Using the 1st Touch consultant's knowledge about the 1st Touch fully fledged enterprise mobile solution, we will guide you through each stage of the process, making your decision that much easier.
1

Understanding your requirements

  • Issues you need to overcome
  • Objectives for mobile working
2

Discovery Day

  • Working to your timescales, project scope and team's back end system integration requirements.
  • Understanding your KPIs
  • Exploring mobile working throughout your organisation
3

Building the business case

  • Help to build your return on investment case
4

Demonstration

  • A chance to see how the solution can match your exact requirements.
  • Ease and speed of solution delivery from the standard framework and existing applications.
  • Effortless flexibility that you will have as a customer going forward
5

Proposal

Clear and concise documentation covering your solution, software, services and ongoing support & maintenance.

Reassuringly Efficient. We ensure the smooth installation, implementation, deployment and support and maintenance of your chosen solutions. Delivered by a team of highly qualified 1st Touch consultants and help desk staff who take pride in delivering excellent customer service. You benefit from our Best Practice Delivery Model to ensure:  
1

Project Management

  • Project Definition & Build phase
  • 1st Touch install and software set up
  • Testing phase, incorporating PDA forms testing and system test
  • Training program
  • Live implementation including post live support
2

Design

  • Integration Workshop
3

Configuration

  • Distribute Specification and review
  • Build PDA Forms
  • Build Management and Field Service Reports
4

Delivery

  • Training
  • System Administrator
  • Create and amend forms
  • Operative Training
    • Train The Trainer
    • Create and manage reports
    • Utilise the portal
  • Create and deploy updates to the workforce
  • Administer the system
  • Live Pilot
  • Adapt Forms
  • Roll Out
Peace of Mind. Quietly transformative. Flexible and renewable support & maintenance services making sure that your chosen system is always running at optimum performance and capability.
1

Support

  • Dedicated access to our support team
  • Priority ratings for each ticket raised
  • Regular Status updates
  • Responses managed to your SLA
2

Maintenance

  • Continued development, functionality and enhancement notifications
  • Delivered remotely or through media packs
  • Supported by our technical team
3

Review

After your mobile solution is up and running , we will perform a review and analysis of the business case and performance against your original ROI expectations.

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

Latest events

Enhancing Housing Services

Park Plaza Victoria,
London,
SW1V 1EQ
11th July 2017