Faster working, speedier responding

1st Touch have been at the forefront of innovative, robust and scalable mobile solutions for ten years, delivering a market leading solution to Housing Associations.

Solutions for your customers

  • With 1st Touch to engage with your customers, you can transform your cost structures. We can help you meet your social, financial and technical inclusion strategies and massively boost your customer engagement.
  • Our customer solutions help you re-focus your essential resources so that we can combat the challenges posed by Welfare Reform together.
  • Whether you work for a social housing provider or work for a technology supplier like 1st Touch, we have a common aim... to improve service delivery levels directly to your customer.

We will help you achieve these goals by using our technology to make it easier to get your people away from the office and into the communities to support your customers, from your skilled technicians right across to your neighborhood teams.

Maximise your customer service

The greatest resource you will ever have to help you maximise the potential of your customer service is your customer. Our online and mobile technology can help you achieve that.

We have taken the time to listen to the experts in social housing to ensure we understand how best to give your customers the self-service tools they need and we know how critical it is to consider social, technical and financial inclusion requirements and strategies.

We can transform the way you engage with your customers. We have listened to our customers and we understand how important value for money is to you, by reducing costs and increasing productivity and efficiency. We also understand how important it is to make a better customer experience and make your service levels even better. We can help with all of these aims by streamlining your processes and empowering your staff to do much more with less effort.

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

Latest events

Enhancing Housing Services

Park Plaza Victoria,
11th July 2017