Self Service Portal

The 1st Touch Self Service Portal provides a 24/7 point of contact for your customers. A secure website with access to a full range of tools from details about rent transactions to the ability to make repair requests.

By providing a wealth of information and a means to take action the 1st Touch Self Service Portal greatly reduces the need for calls to your contact centre whilst providing a really positive engagement experience for your customers.

The design of the portal can fit seamlessly with your branding guidelines, ensuring a familiar and consistent experience for your customers.

You can provide your customer with secure access to a full range information and actions directly linked to your back office systems, enabling them to manage their tenancy and kick off processes themselves. The 1st Touch Self Service Portal supports the customer in:

  • Rent Balance and Transaction enquiries
  • Making payments
  • Requesting repairs
  • Reporting issues in communal areas
  • Reporting anti-social behaviour

In order to make the maximise the usage of the 1st Touch Self Service Portal, we also provide a means of social interaction by providing community message boards and the ability to connect with neighbours, taking the portal from just being an additional contact stream to an online community hub.

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

Latest events

Enhancing Housing Services

Park Plaza Victoria,
11th July 2017