The 1st Touch Self Service Portal provides a 24/7 point of contact for your customers. A secure website with access to a full range of tools from details about rent transactions to the ability to make repair requests.
The design of the portal can fit seamlessly with your branding guidelines, ensuring a familiar and consistent experience for your customers.
In order to make the maximise the usage of the 1st Touch Self Service Portal, we also provide a means of social interaction by providing community message boards and the ability to connect with neighbours, taking the portal from just being an additional contact stream to an online community hub.
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT