Self Service App

The 1st Touch Self Service mobile app gives your customers a 24/7 point of contact in the palm of their hand.

Much more than just an automated e-mail generator, 1st Touch Self-Service has the same functionally rich features of the 1st Touch Mobile Working app like linking directly to your back office systems to provide your customers with the information they need and empowering them to act on that information.

By providing a wealth of information and a means to take action themselves on an app installed on your customers smartphone or tablet , the 1st Touch Self Service App greatly reduces the need for calls to your contact centre whilst providing a really positive engagement experience for your customers.

You can provide your customer with a full range of processes and data enabling them to manage their tenancy and kick off processes themselves and update back office systems in real time. The 1st Touch Self Service Portal supports the customer in:

  • Rent Balance and Transaction enquiries
  • Making payments
  • Requesting repairs
  • Reporting issues in communal areas
  • Reporting anti-social behaviour

The 1st Touch Self Service App takes advantage of the features of the smartphone or tablet on which it is installed, such as letting customers take pictures and GPS locations that you need to be aware of, or prompting them to call the emergency services where it is more appropriate.

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

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Enhancing Housing Services

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London,
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11th July 2017