The 1st Touch Self Service mobile app gives your customers a 24/7 point of contact in the palm of their hand.
By providing a wealth of information and a means to take action themselves on an app installed on your customers smartphone or tablet , the 1st Touch Self Service App greatly reduces the need for calls to your contact centre whilst providing a really positive engagement experience for your customers.
The 1st Touch Self Service App takes advantage of the features of the smartphone or tablet on which it is installed, such as letting customers take pictures and GPS locations that you need to be aware of, or prompting them to call the emergency services where it is more appropriate.
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT