AccuServ

AccuServ is a comprehensive job management solution written specifically for Internal (DLO) and External Contractors working for Social Landlords.

AccuServ handles responsive repairs across all trades and has specialised modules for Voids, Planned Works, Gas Servicing, Cyclical and Planned Maintenance. AccuServ also comprises integrated Stores & Van stock and comprehensive Job Costing.

AccuServ uses job templates for complex jobs such as planned works, voids and gas servicing/escalation to ensure your policies and procedures are followed each and every time.

AccuServ is fully integrated with the 1st Touch mobile solution where all status changes to a job are recorded and saved back to the AccuServ job and this includes operative van stock updates.

Automate tasks

Automation of tasks is a key element of the AccuServ solution. Different templates can be applied based on the results being returned from the 1st Touch mobile solution. For example if you receive a no access and the job is not health and safety related, AccuServ can automatically send a follow-up letter, text or email to the resident and if there is no response in a pre-determined number of days the job can be automatically cancelled.

AccuServ uses job templates for complex jobs such as planned works, voids and gas servicing/escalation to ensure your policies and procedures are followed each and every time.

AccuServ is fully integrated with the 1st Touch mobile solution where all status changes to a job are recorded and saved back to the AccuServ job and this includes operative van stock updates. AccuServ is fully integrated with BASDA EDI compliant stockists including Travis Perkins, Wolseley & Grafton Group. Van stock replenishment can be automated with the supplier with received signed for on the operatives 1st Touch mobile device. Electronic goods received match off against the purchase order, followed by a matching purchase invoice. Both go through an extensive validation exercise by AccuServ and if all match they can be passed electronically to the finance system as approved invoices for payment resulting in savings on admin.

AccuServ incorporates a comprehensive KPI dashboard reporting which can automate the publishing of KPI figures.

AccuServ is also integrated with Google Maps for optimised scheduling and route planning.AccuServ is interfaced with the all of the major housing solutions including Northgate, MIS Active H, Aareon QL, IBS OpenWorld, Orchard, Academy & Saffron.

AccuServ Tabs

Housing Association

Housing Association interface

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

Latest events

Enhancing Housing Services

Park Plaza Victoria,
London,
SW1V 1EQ
11th July 2017