Deliver significant efficiency, productivity and customer service gains with our leading Enterprise Mobile solution
We seamlessly integrate with your back office systems and map your processes so that your workforce can be free of paperwork, transforming the way they work and the service delivery to your customers.
By listening to you and focusing on your business outcomes, we continue to help your mobile workforces get more done with less administration, cost or operational hold ups.
1st Touch has developed a range of modules for mobile workforce automation specialising in areas of functionality required within the Social Housing environment, following a best practice approach to workflows, security, user access and management oversight. We focus on your core business functions Estates, Property, Tenancy, Supporting People.
For users who have tasks scheduled for them, we integrated with all main planning solutions. Tasks are pushed onto the user's tablet or smartphone app along with all the supporting information they need.
Users whose days are more unpredictable, have unprecedented access to the information they need in from the back office system. Any information is available when they need it eliminating the need to carry paperwork. Tasks are started when they're needed and updated in the field, and information is downloaded and held on the smart device so they always have what they need even in areas with no mobile data signal.
Tasks are not a simple replacement for paper forms, this is a direct link to the data in your back office systems. By completing the task, workflows and other actions are automatically kicked off, from producing documents to ordering materials and creating follow up tasks. The process dynamically shifts and changes based on the users actions, only asking for the information that needs to be completed. 1st Touch uses the smart devices themselves to enhance the process by capturing time and GPS information, using the camera to capture images and bar codes and using the touch screen to collect signatures.
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT