Submitted by Editor on 29th March 2017
THENUE Housing has launched an exciting digital “app” which will provide a new way of engaging with the Association. The totally free Self-Service APP uses the latest software from 1st Touch (www.1sttouch.com) to offer a range of services previously unavailable on phones or tablets.
Thenue is hailing the app as “great digital advance” and says it is part of its Digital Strategy to ensure that people can contact the Association as easily as possible.
Thenue will retain all its existing methods of making contact with the Association with which many of its customers are already familiar.
Brian Gannon, Thenue’s Head of Housing and Community Regeneration said: “Thenue has been developing its Digital Strategy which sets out in detail how we will maximise our residents’ access to the internet by supporting and encouraging them to go online.
“We also want to operate as efficiently as we can in line with our ongoing desire to deliver Value for Money in everything we do. The App is a brilliant way of moving forward digitally. “Thenue also believes that by providing our own online services for those customers who regularly use the internet, we will free up our staff resources to better assist those tenants that need one to one support from us.”
The App is fully integrated with Thenue’s back-office housing management system which means tenants can view up to date transactions on their rent account and their repair history. Customers will also be able to report a repair, make a neighbour complaint and make a whole range of service requests - all of which immediately appear on Thenue’s system for action by staff.
Greg Johns CEO of 1st Touch welcomed Brian Gannon’s comments adding, “Thenue is widely respected as one of the leading lights among housing associations in helping its customers embrace digital advances. We are very impressed with all it is doing to support both customers and communities.
“Particularly impressive is the Association’s hugely successful Smart Communities initiative which aims to encourage people of all ages to embrace new technology and learn digital skills such as using the internet including using our self-service app.
“Supporting digital customers’ access is an important element of Thenue’s strategy and we are delighted that they have chosen to ask 1st Touch to supply their Self-Service app which will drive both customer service and efficiency.”
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT