Submitted by Editor on 10th December 2015
Halton Housing Trust has chosen Caretaker Software from 1st Touch.The software will be used by Halton’s Estate Services and Environmental teams across 140 communal flat blocks and over 200 green space areas.
Halton Housing Trust is a forward thinking and dynamic not-for-profit housing association that owns and manages over 6,700 homes with over 16,000 customers in the Cheshire towns of Runcorn and Widnes. Halton’s Board works closely with its executive management team to ensure the Trust’s Strategic Aim of ‘Improving People’s Lives’ is achieved. Maintaining efficient Estate and Environmental services is a part of this strategy and Halton Housing Trust is using 1st Touch to streamline the activities of its Estate Service and Environmental team members.
By using the software, re-occurring appointments are scheduled using the 1st Touch Diary facility and on completion of the activity, it creates a contact in Aareon’s QL Housing Management system so that the info is available to all staff through CRM. Whilst out on site, team members can also report fly tipping, graffiti and repairs using the 1st Touch module, which generates a workflow into QL to rectify any problems. Both teams also carry out van checks and grounds maintenance staff carry out a daily machine test. This information is sent to the 1st Touch Portal where managers can review any issues that have been flagged on the checks and tests.
Halton Housing Trust chose the software as they had a positive and in-depth experience of a number of other 1st Touch modules as part of its Digital First Strategy. These include: Responsive Repairs, Arrears Management, the Neighbourhood Team, Tenancy Support and also ASBO officers.
The system delivers a number of key benefits. As Carole Galsworthy, Director of ICT and Business Improvement at Halton Housing Trust says: “We invested in the Caretaker software as part of our Digital First programme. By using mobile technology we can jointly drive efficiency and enhance customer experience; which are both desirable outcomes. The biggest benefit will be that the whole process is now paperless so therefore information on completion of work is instantly available to team members and management alike. In addition, the processing of daily tasks and ability to reassign work is now automated and has become far more structured. Team members are able to raise ad hoc tasks from the diary and direct from the tablet. All tasks and outcomes are recorded so this makes performance reports far more accurate. Ultimately though, the real beneficiaries of the increases in efficiency are our customers who value how well maintained and managed their blocks, estates and open spaces are.”
For his part, Greg Johns CEO of 1st Touch, welcomed Carole Galsworthy’s comments adding, “As part of its Digital First programme, Halton Housing Trust is committed to introducing mobile working in order to reduce costs, drive efficiencies and most importantly to support its customers. One key element of this programme is the work done by the Estates Services and Environmental teams. We are delighted that they have chosen 1st Touch Caretaker to deliver these key benefits to this function and we look forward to helping them fully exploit the system’s benefits in the field.”
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT