Submitted by Editor on 17th August 2015
ongo, the partnership organisation set up by North Lincolnshire Homes, chose 1st Touch mobile workforce technology, in conjunction with Kirona software, around two years ago to manage the allocation of work to its responsive repairs team 365 days a year. Two years on, the implementation has been so successful that the company has recently decided to roll-out the solution to its empty homes stream.
Working together with various suppliers and collaborating with other Housing Associations, the company’s empty homes team now utilise the Kirona product, Project Planner, to plan their empty homes works and a tradesman who uses 1st Touch on the company’s chosen device of iPads.
1st Touch helps to efficiently support and control activities, linking seamlessly with back-office systems, helping to save time and resources while allowing staff to work much more efficiently and safely with data securely accessible.
ongo continues to work on this new efficient product and the team are looking to develop the mobile offering to other areas of the business over the next few years.
Margaret Slingsby, Performance and Productivity Manager said: “The journey of getting our systems up and running has been a long one but the support from 1st Touch for product management and their assisting of the partnership throughout the whole process has been fantastic.”
“We’ve also worked closely with other members of the 1st Touch user groups and as a result I am confident that we have put in place a system that will help us to not only achieve better performance and increased productivity, but also an improved service to all our tenants.”
For his part, Robert Dent CEO of 1st Touch welcomed the news noting “We are always impressed by the exceptionally high standards that the ongo partnership applies to all aspects of its business. Naturally then, we are delighted that the partnership’s positive experience of our mobile software has given it the confidence to select the 1st Touch Voids module to help manage their empty properties. We look forward to working closely with them both on existing applications and in identifying other areas where we might potentially work together in the future.”
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT