News

Adactus Customer Portal Is Hailed A Success After Just Three Months

Editor | 11th May 2017

social-housing technology innovator 1st Touch (www.1sttouch.com), provides an impressive online resource, enabling easy self-service access to a broad range of customer services. The software...

 

How Digital Technologies Are Sweeping Away Process Friction and Operational Silos

Editor | 23rd February 2017

At Housing Technology 2017, 1st Touch CEO Greg Johns will reveal how modern best-practice workflows and digital integration can transform existing social housing systems. By removing organisational...

1st Touch 360 Customer Portal Helps Drive Business Transformation at New Charter Group

Editor | 22nd August 2016

A 360° Tenant Portal system from leading social housing technology innovator 1st Touch is enabling New Charter Group, one of the North West’s largest housing providers to transform its...

 

1st Touch 2020 Vision

Editor | 8th August 2016

Please click play to watch this video and find out what this means for the future of technology in Social Housing.

Increased Response Times Benefit West Lancashire Borough Council

Editor | 17th August 2015

Tenants and residents of West Lancashire Borough Council are to reap the benefits of a new scheme which aims to speed response times to the issues they raise.

The Council is working with leading...

 

South Kesteven Drives Efficiencies with 1st Touch Mobile

Editor | 17th August 2015

Through deploying 1st Touch mobile workforce software running on Android technology, South Kesteven District Council’s repairs and maintenance operation has achieved significant...

Broadacres Achieves Real Productivity Gains with 1st Touch

Editor | 17th August 2015

Based in Yorkshire, Broadacres Housing Association provides a full range of housing services to over 5600 homes across both rural areas and market towns. The repairs and maintenance operation is a...

 

Delivering Efficiency and Customer Service Benefits to Weslo Housing

Editor | 17th August 2015

Weslo Housing Management has chosen the latest mobile workforce technology from 1st Touch to manage its reactive repairs, pre and post inspections and void management. The new software is expected to...

ongo Sees Top Results with 1st Touch

Editor | 17th August 2015

ongo, the partnership organisation set up by North Lincolnshire Homes, chose 1st Touch mobile workforce technology, in conjunction with Kirona software, around two years ago to manage the allocation...

 

1st Touch Mobile App Helps AmicusHorizon To Secure £1.7 Million Of Extra Income For Residents

Editor | 17th August 2015

AmicusHorizon has lowered arrears and raised over £1.7m of additional income for residents by integrating its existing CRM system with a financial inclusion app supplied by 1st Touch....

 

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

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11th July 2017