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Viridian Works With 1st Touch On Digital First Mobile App

Viridian Housing are running a 1st Touch mobile working app to make their Housing Officers lives easier by reducing administration and cutting out the use of paper. The innovative app forms part of Viridian’s Digital First initiative led by its IT and Research & Innovation teams. Viridian’s Digital First strategy aims to radically improve services for both customers and colleagues by developing their digital offering.

Viridian is a social housing provider to over 30,000 residents spanning London, the South East, the Midlands and West Sussex. Their Digital First strategy is to create beautifully designed, easy to use online services that people want to use and come back to. The strategy is being implemented via a range of projects delivered with product owners from across the business. One of the first projects to go live is based around the New Tenancy Visit:

The app, which is delivered via the 1st Touch platform enables Housing Officers to:

  • Check household details and any vulnerabilities
  • Check rent balances
  • Check repairs history and report a repair
  • Report Anti Social Behaviour
  • Run through early tenancy questions

Viridian’s Research & Innovation team worked closely with the Housing Officers and 1st Touch to ensure the app was designed in a way that would not only bring efficiencies to the process but also demonstrate the power of mobile solutions to both colleagues and residents alike.

Commenting on the new app, Viridian’s Head of IT Dominic Rogers said, “Through our Digital First initiative we have a real opportunity to shape the way our staff and customers engage with us, and we see getting mobile right as key to that experience. The 1st Touch app plays an important role here and we look forward to working closely on this and other areas where mobile might make a difference.”

For his part, Greg Johns CEO of 1st Touch welcomed Dominic Rogers comments adding, “Viridian’s Digital First strategy sets the standard in terms of functionality, bandwidth and an evident investment in expertise and professionalism. We are immensely impressed by the work of their IT and Research & Innovation teams and look forward to exploring other areas where mobile can help drive efficiency, customer care and Value For Money.”

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

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