Aareon drives significant savings for New Charter Group’s voids operation

Greater Manchester based housing association, New Charter Group has achieved over £125k of savings across its voids operation, by using the Aareon 1st Touch mobile software (

The introduction of the new mobile voids process follows New Charter’s widely acclaimed digitisation programme. This succeeded in driving efficiency; achieving optimal Value for Money and boosting customer care for the association, which has around 19,500 homes across Manchester and Nottinghamshire. The Aareon 1st Touch mobile voids process was chosen by the association’s Business Transformation team and enables New Charter to produce a number of key electronic forms, moving away from a paper based process. Voids is an important part of the Keys-to-keys process; an area of the business which has been streamlined resulting in astonishing savings across the Group.

Through using the Aareon 1st Touch mobile voids system, time has been significantly reduced for operatives, who can now access and record information relating to void properties on their mobile devices. This instantaneous response means any repair work is completed quickly and efficiently. By eliminating paper forms and streamlining the processes involved, the new voids system has saved a total of £125k.

Robert Porter, Director of Asset Management at New Charter Group comments, “The new Aareon 1st Touch void process has significantly streamlined our void pre-assessment process, delivering significant efficiencies.  We have reduced the surveyor time spent on voids, experienced less human errors, reduced the overall processing time - all resulting in an improved void re-let time and higher levels of job satisfaction from the surveyors.”

Chris Brown, Senior Developer at New Charter Group also comments, “Developing the voids process form is crucial to how the procedure works and introduced a new way working, not only for the team but the business as a whole. The Aareon 1st Touch mobile voids software allows me the flexibility to adapt the form when needed, further improving the process for end users and ultimately adding to our cost savings.”

For his part Aareon UK MD Nigel Rees welcomed these comments adding, “New Charter’s award winning digitisation programme is an excellent example of how to get the most from a major technology investment. Voids is one key area where technology has wholly transformed the processes involved and the results are truly exceptional. We look forward to working closely with New Charter on other areas where our software can have a similar impact.”

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

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