About us

1st Touch transforms the way social housing organisations work by making their mobile workforces more efficient as well as significantly improving business performance.

Advanced capabilities, simple set-up

1st Touch is the leading enterprise mobile workforce solutions provider delivering world class mobile applications dedicated to Social Housing.

By increasing operational efficiency and reducing the time and cost of service delivery, our bespoke mobile software solutions can improve your business performance significantly.

For over ten years our extensive industry experience has helped us to understand how the housing sector works, how mobile technology helps it work better and how our customers want that technology delivered.

That’s why over 1.6 million properties are managed across 130 Housing Organisations using 1st Touch.

Discover how working with us and integrating our technology can improve your business performance significantly.

Increase efficiency, decrease costs

By increasing operational efficiency and reducing the time and cost of service delivery, our bespoke mobile software solutions can improve your efficiency and business performance significantly.

With our mobile software, your people in the field can now work using less fuel, less paper and less complexity. Which means more jobs get done, more appointments are kept and more business goals can be achieved.

It’s what we call thinking smarter, working better. All based on a commercial understanding that can help you manage change in social housing successfully.

Read more about our software solutions for housing organisatons, your customers and your workforce.

Reduce costs

We can make a direct impact on your bottom line and provide cashable savings.

By managing processes and automating them, reducing stock costs, reducing fuel costs, reducing visit costs and by equipping your staff to work in the field reduces the need for satellite offices. Our solutions help you re-focus your essential resources to other areas of need.

Improve customer service

We understand how important it is to make a better customer experience and make your service levels even better

Using 1st Touch Mobile means work gets done quicker and reported or requested actions are achieved faster.

Our Self service apps and portal enables residents to record, report and request in their own time and see an immediate resolution.

Increase productivity

Our enterprise mobile platform enables you to get the right information and the most efficient processes out to your mobile workforce.

With a 1st Touch Mobile solution your operative’s visits can increase by 30-40% per day, reduce the amount of time staff need to spend in the office by up to 40% and eliminate duplicate data entry.

You only have to read some of our customer case studies to realise the benefits.

1st Touch helped us to design and build a first rate system that will  not only transform what we do but add a whole new positive dimension to the customer experience we deliver.

Carole Galsworthy
Director of ICT

The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering 
the solution

Claire Sockett
Systems Development Manager

Latest events

Enhancing Housing Services

Park Plaza Victoria,
11th July 2017