1st Touch transforms the way social housing organisations work by making their mobile workforces more efficient as well as significantly improving business performance.
By increasing operational efficiency and reducing the time and cost of service delivery, our bespoke mobile software solutions can improve your business performance significantly.
For over ten years our extensive industry experience has helped us to understand how the housing sector works, how mobile technology helps it work better and how our customers want that technology delivered.
That’s why over 1.6 million properties are managed across 130 Housing Organisations using 1st Touch.
With our mobile software, your people in the field can now work using less fuel, less paper and less complexity. Which means more jobs get done, more appointments are kept and more business goals can be achieved.
It’s what we call thinking smarter, working better. All based on a commercial understanding that can help you manage change in social housing successfully.
We can make a direct impact on your bottom line and provide cashable savings.
By managing processes and automating them, reducing stock costs, reducing fuel costs, reducing visit costs and by equipping your staff to work in the field reduces the need for satellite offices. Our solutions help you re-focus your essential resources to other areas of need.
We understand how important it is to make a better customer experience and make your service levels even better
Using 1st Touch Mobile means work gets done quicker and reported or requested actions are achieved faster.
Our Self service apps and portal enables residents to record, report and request in their own time and see an immediate resolution.
Our enterprise mobile platform enables you to get the right information and the most efficient processes out to your mobile workforce.
With a 1st Touch Mobile solution your operative’s visits can increase by 30-40% per day, reduce the amount of time staff need to spend in the office by up to 40% and eliminate duplicate data entry.
You only have to read some of our customer case studies to realise the benefits.
The 1st Touch solution ticked all the boxes in respect of our pre-defined criteria. In particular, we liked their approach to implementation and flexibility in delivering
Systems Development Manager
1st Touch helped us to design and build a first rate system that will not only transform what we do but add a whole new positive dimension to the customer experience we deliver.
Director of ICT