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1st Touch Landlord Gas Safety Check (CP12)

As part of managing social housing properties, organisations are required to carry out periodic checks on gas services and gas appliances within the property. This typically involves lots of paperwork and manual form filling which takes time and potentially reduces accuracy of information. The 1st Touch Landlord Gas Safety Check solution enables the field operative to capture the right information onsite and produce the necessary certification. The system automates the process delivering efficiency and consistent into this important area.

Functionality within the solution is split across three different processes:

  • The inspection of appliance and property information
  • The authorisation of the collected information
  • The batch printing of valid and authorised Landlord Gas Safety Certificates (CP12)

Inspection of Appliance and Property

The 1st Touch solution on the PDA guides the gas safety engineer from the start of the day right through to the last job of the day. The engineer will log on in the morning and be prompted to do a vehicle check, the results of which are available immediately on the 1st Touch Portal.

The Gas safety engineer then requests their first job of the day. This is the only time during the day that the gas safety engineer requests a job as the next job is automatically returned to the engineer’s PDA on the conclusion of each job. The gas safety engineer is given a PIN number and the job summary details are then displayed, giving tenant contact details, the job ticket details and any Property Cautions.

The gas safety engineer has several helpful tools available within the system. They can:

  • Call the tenant to give them an estimated time of arrival using the telephone button
  • Use help text to receive descriptions for the Property Cautions
  • Receive directions to the property by using the directions button

When the gas safety engineer arrives on site they tick a box on the PDA so the date and time are automatically captured. They will then be asked whether they can start work, if the answer is no, for example they can’t gain access, they will select the reason from a drop down list, at this point they can take and store a photograph to prove that they were on site. If the answer is yes, the system will automatically capture the job start date and transmit this back to the 1st Touch system.

The gas safety engineer will then be walked through a risk assessment through a series of questions. Assuming the risk assessment is passed, the gas safety engineer will complete the Landlords Gas Safety Inspection form, using 1st Touch on the PDA.

The form is split into two parts: firstly inspecting and servicing appliances and secondly overall installation. The engineer is guided through the appliance inspection appliance by appliance and they can also add new appliances found and delete appliances which are no longer in use at the property.

Details of each appliance are recorded, such as the room it is in, the type, make and model and flue type, does the appliance belong to the landlord and was it inspected? If the appliance was inspected several pass/fail questions are asked and whether the appliance was serviced and is safe to use. Details of any faults are captured along with any remedial action. If a warning notice is issued, the serial number of the warning is captured.

When all of the appliance details are checked 1st Touch guides the engineer through the summary installation checks. These are:

  • Is the installation pipework sound?
  • Is the emergency control correctly positioned/accessible?
  • Tightness test satisfactory?
  • Equiptential bonding satisfactory?

Necessary signatures are then captured on the PDA and 1st Touch returns all of the information and the completed Landlords Gas Safety Record to the Portal.

Authorisation of the Completed Information

The completed Landlords Gas Safety checks are viewable on the 1st Touch Portal. They can be individually viewed by an inspector using a secure log in and either accepted or rejected. The accepted reports are available for batch printing and the rejected reports are recorded for follow up activity to ensue.

Batch Printing of Landlords Safety Inspections

The 1st Touch Portal has the facility to enable the user to group together all of the certificates gathered in a day and print them together and this makes the sending out of certificates to tenants a simple exercise which can be undertaken once or twice a day. Certificates are held on the Portal and are available for reprint at any time.


The Hyde Group, one of London’s leading social housing providers,... more

1st Touch, the UK’s leading developer of mobile systems for the s... more

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Mobile Working & Collaboration

19th May 2015  View all events