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Case Studies

These reviews, conducted with some of our customers, outline key issues affecting their organisations and demonstrate how 1st Touch was able to help address them, delivering real benefits and improvements.

View our recent video case studies and illustrations here

South Kesteven District Council drives quantifiable efficiences with 1st Touch mobile workforce software

Together with Motorola and Peak-Ryzex, 1st Touch Mobile Technology has helped South Yorkshire Housing Association deliver measurable benefits within their organisation, enabling them to achieve savings of over £200k. 

Adactus Housing Group achieves £1.5 million of efficiency savings by adopting mobile technology from 1st Touch .

1st Touch Mobile Workforce Solution has helped Northwards Housing (a three star excellent ALMO) drive forward service improvements for their tenants. The proven multiple integration capabilities of 1st Touch was a key deciding factor in selecting the solution.

ALMO 2010 Rotherham Ltd is responsible for the day-to-day management and maintenance of some 21,500 domestic properties and could see the potential for improving response times and providing a value for money service, by adopting 1st Touch Mobile.

Brent O’Halloran, Director of Property Services is pleased to report that “In our latest inspection from the Audit Commission, we received a two stars and promising prospects for improvement rating. Our investment in the repairs mobile project has been a key component in delivering on our efficiency and performance improvement agenda.”

The Vale of Aylesbury Housing Trust employs 43 operatives to maintain its housing stock of 7500 properties and 2400 garages. Find out how 1st Touch has helped the Trust drive out new levels of efficiency.

Delivering affordable, effective repairs on time is crucial to HomeServe’s success, and customer satisfaction with excellent service is at the heart of the company’s values. That means little room for error as Programme Manager Kevin Carter explains: “With some policies sold on a two-hour response promise, we need to have a highly responsive system to support our skilled staff.” 

With just under 4,000 employees tackling more than 1.5 million repairs and maintenance requests a year covering over 300,000 properties, Morrison wanted to improve service to clients while increasing productivity, reducing the cost of back-office administration and lessening the environmental impact of its business. Read more about how 1st Touch has helped deliver productivity increases of over 17%.

1st Touch has set Powys County Council on the path to mobile workforce solutions across the board. With a large geographical area to cover, Powys was early to realise that reducing the need to visit the office regularly would save time and costs for mobile operatives. Replacing the existing system with 1st Touch for better performance opened up new potential to introduce mobile applications across the organisation.

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